Refund policy
Needs legal review
This is placeholder text, not a finished policy. Do not publish it as the terms of a live offer until a lawyer has reviewed it. Seller: DENARO EMANUELE, ditta individuale, Italy. Intended tax position: regime forfettario, no VAT charged. Confirm that position in the review.
Not an approved policy
There is no approved refund window yet. Do not treat this page as a waiver of EU withdrawal rights, and do not add a checkout checkbox about immediate digital delivery until counsel writes that language.
Draft stance
If the email with the activation link and the installers never arrives, or the key will not activate on a supported Windows PC, the intended stance is to refund the Personal price that was charged (€19 at launch, €29 after that). Team is a subscription. TODO: how a company cancels seats, the notice period, and who presses refund in the Stripe Dashboard. The number of days and the contact address are also TODO.
The Mac beta
The macOS build is an unsigned beta. A warning that asks you to right-click and choose Open is expected. TODO: whether that warning, or a problem that only appears on macOS, is a reason for a refund.
How a buyer is identified
Until a support address is published, the Stripe receipt is the record of the payment. TODO: email for DENARO EMANUELE. The terms are a draft as well.